.......... FAQs

FAQ's

Q. What are the methods of payment?

A. We Currently Accept Pay Pal And 2CheckOut.Com Only .

Q. Why Do You Not have Your Own Payment Gateway

A. We Are Basically A Company With More Emphasis On Customer Service & Products Rather Than Having Or Boasting Of Our Own Payment Gateway. We Do Humbly Accept That The Payment Processing Is best left To The Professionals, i.e PayPal, And 2checkout With These Options We Do not Have To Charge Our Customers Unnecessarily  To Cover For The Payment Gateway And Setup (Which Runs Into Thousands Of Dollars) Also The Transactions Are Safe For The Customers Who Do Not Have To Enter Their Sensitive Data i.e Credit/Debit Card Numbers On Our Website Rather This Part Is Done On PayPal And 2checkout On The Professional Platforms.

Also We Have Our Own Close Knit Team Of Professionals Whose basic Job Is To Look In To Orders And Execute Them cather Than Follow Up About payment

Q. Do You Offer Refunds

A. Yes Only In Cases Of Fresh Flowers And Other Hand Deliverable Items, But Not On Courier able  We Do Offer Partial Refunds In Some Cases Provided The Order Has Not Been Sent Out

Q. What Does That Mean

A. Once You place The Order And Want To Cancel It Either Contact Us By Email Or Phone

If The Cancellation Request Is Received 48 Hours Prior To Delivery You Will Be Refunded 75% Of The Total Amount Paid.

If Request For Cancellation Is Received More Than 24 Hours Prior To Delivery But Less Than 48 Hours You Will Be Refunded 50% Of The Total Amount Paid

If Request Of Cancellation Is Received In Less Than 24 Hours Of Delivery Time We Are Sorry No Refunds Will Be Issued Nor Your Order Will Be Differed To Another Date

No Refunds Will be Made If The Recipient Refuses To Accept

No Refunds If The Provided Details By You Are Wrong Its Always Advisable To Give More Than 1 Contact Number Al Though We Do Make All Efforts Possible To Get The Flowers Delivered We Cannot Be Held Liable

If In Case Due To Any Fault Of Ours Any Delivery Not Executed As take Place A Full Refund Will Be Issued

Q. How Close To The Ordered Time Will You Deliver

A. Generally Within + or - 3 Hour But It Is Advisable To keep A 4 Hour Time Frame To Send Also Please Be Advised That In Certain Crush Situations Like Valentines Day, Diwali Etc It Could be More To Be Sure Please Contact Us Before Placing Your Order

Q What Are Your Delivery Timings

A. Between 9AM  To 7PM For Hand Deliverable Items Like Flowers & Cakes (Deliveries Are Possible On Sundays)

     Between  3 To 10 working Days For Couriered Items (Some Far Off Places Could Take More Time)

       Also Please Note The Couriered Items Will Be Delivered According To The Courier Companies Terms

Q. I would like to have custom made flowers. Can you make custom flowers for me?

A. Please Ask Customer Service In This Regard It Depends On Availablity Season And Location

 

Q. I found the flowers I am looking for on another website. Can you beat or match the price?

A. We Would Be Glad To, We Would Definitely Love To Have A Look At That Product But We Do Not Make Any Sort Of Promises Because The Flowers That We Have Are Selected By Us From An Array Of Suppliers And Supplying Contractors And We Are Always On The Lookout For The Best Quality Rather Compromise On The Price And Sacrifice Quality Although We Believe You Will Have A Pretty Difficult Time In Your Pursue To Get Cheaper Or Cheapest

Q. Where Do You Usually Source Your Flowers

A. Locally As Well As From Other States

Q. Which Places Do You Deliver

A. Complete List Of Cities In India Where We Deliver Can Be Found Here
 

Q. What should I do if I made a mistake while ordering.

A. If you had ordered online and made a mistake regarding your information, we can make the appropriate changes as long as we are notified 24 hours in advance. If the order has been sent out already, it would be too late to make changes.

Q. Why Dont You Have The Very Fancy Flower Styles Available Elsewhere
A. We Try To Be As Realistic As Possible We Just Wont Get Pictures Of Flowers That Have Got Decorative Materials Not Available In This Part Of The World

Q. What Are The Chances Of Similarity Or Difference Between The Pictures On The Website And Real Flowers
A. More Than 90% Of the Designs Will Be Similar To What You See But As We Dont Source Our Flowers From the Same Suppliers Or Countries Throughout The Year Differences may Prevail, Another Factor That Affects Is The Advance Time In Which Flowers Are Ordered The Soonet The Better, Its Advisable To Order At Least 72 Hours In Advance So We Can Arrange For The Flowers That May Be Out Of Stock

Q What Is The Cut-Off Time To Place Orders
A. Although We Can Deliver The Same Day Provided Usually If Ordered Before 1:00 P.M IST We Have Sufficient Time It Is Also Dependent On The Area, If In A Hurry Please Contact Us Before Ordering To Check With The Possibility And Feasibility

Substitution Policy

During Some seasons Particularly Rush Times, we may not be able to contact you with any major changes we have to make. As delivering your order on time is of utmost importance.

Please Keep In Mind That Our Network Of Florists Do Stock Sufficient Quantities Of Flowers Throughout It is Practically Not Possible To Provide The Same Flower Selected Throughout The Year Due To Seasonal Constraints Or If the Is A Surge In the Demand Of A Particular Variety, Due The Perishable Nature Of Flowers We Cannot Keep Extremely Large Volumes Of Fresh Flowers
 

If you are ordering during a non-holiday time, every effort will be made to make you aware of major changes we may have to make. If the arrangement will look reasonably close to the photo online, we will not contact you.

If you are concerned about the finished look of the arrangement you are ordering, we encourage you to order directly by telephone. Our Office is operated completely by the staff that handles the phone lines. We will actually be Forwarding Your Order To The Best Possible/Available Florist  for you.. Unlike many other floral websites, you will be speaking to a floral Coordinator

If you place your order by phone and want the arrangement identical in every way to the photo online, please express this to the person answering the telephone. They can tell you exactly what is in stock and if any type of substitution has to be made. Unless asked, all staff is trained to make each arrangement as close to the website photos as possible.